Communication
Freshdesk + Nuromi
Connect Freshdesk and Nuromi pulls its tickets, contacts, conversations into live dashboard widgets and plain-English AI insights, alongside every other communication tool and system you run.
What connecting Freshdesk does
- Freshdesk's tickets, contacts, conversations, agents become live widgets on your dashboard, refreshed automatically instead of exported by hand.
- Nuromi reads across communication data from Freshdesk to surface AI insights, not just charts, so patterns worth attention are flagged before they become problems.
- Built for how General Smb, Professional Services, Retail businesses actually use Freshdesk, sitting next to whatever else you connect.
- Connects with a key or token you generate inside Freshdesk. Nuromi never writes back, the connection is read-only.
How to connect
About a minute, and any agent can get their own. No admin needed.
Go to freshdesk.com(opens in a new tab)
Opens their website in a new tab. Sign in there to find your code.
- 1Sign in at your own Freshdesk address, which looks like yourcompany.freshdesk.com.
- 2Click your profile picture, top right.
- 3Go to Profile Settings.
- 4Your API key is on the right, below the change-password section. Copy it.
- 5Send it with your Freshdesk address, since that address is what tells us which helpdesk to read.
- 6Two things worth knowing: the key only sees what that agent can see, so use an admin account for full coverage, and if you use a custom domain alias you must still use the real yourcompany.freshdesk.com address here.