Communication
WhatsApp Business + Nuromi
Connect WhatsApp Business and Nuromi pulls its messages, templates, contacts into live dashboard widgets and plain-English AI insights, alongside every other communication tool and system you run.
What connecting WhatsApp Business does
- WhatsApp Business's messages, templates, contacts, media become live widgets on your dashboard, refreshed automatically instead of exported by hand.
- Nuromi reads across communication data from WhatsApp Business to surface AI insights, not just charts, so patterns worth attention are flagged before they become problems.
- Built for how Retail, Hospitality, General Smb businesses actually use WhatsApp Business, sitting next to whatever else you connect.
- Connects with a key or token you generate inside WhatsApp Business. Nuromi never writes back, the connection is read-only.
How to connect
Takes about five minutes in Meta Business Suite. You will copy two values across: your WhatsApp Business Account ID and a system user access token.
Open WhatsApp Business(opens in a new tab)
Opens the sign-in page in a new tab. Come back here when you have your code.
- 1Sign in to business.facebook.com with the Facebook account that manages your WhatsApp Business Account.
- 2Open Business Settings (the gear icon), then Users, then System Users.
- 3Click Add, name the new system user "Nuromi", and set its role to Employee.
- 4On the new system user, click Assign Assets, choose WhatsApp Accounts, tick your WhatsApp Business Account, and give it Full Control.
- 5Click Generate New Token, pick your WhatsApp app, tick the whatsapp_business_management permission, set the token to never expire, then copy it straight away, Meta only shows it once.
- 6Still in Business Settings, open WhatsApp Accounts, click your account, and copy the WhatsApp Business Account ID shown under Account details (it is also listed in WhatsApp Manager under API Setup).
- 7Paste both values below.