Communication
Zendesk + Nuromi
Connect Zendesk and Nuromi pulls its tickets, users, organizations into live dashboard widgets and plain-English AI insights, alongside every other communication tool and system you run.
What connecting Zendesk does
- Zendesk's tickets, users, organizations, messages become live widgets on your dashboard, refreshed automatically instead of exported by hand.
- Nuromi reads across communication data from Zendesk to surface AI insights, not just charts, so patterns worth attention are flagged before they become problems.
- Built for how Enterprise, Professional Services, Retail businesses actually use Zendesk, sitting next to whatever else you connect.
- Connects with a key or token you generate inside Zendesk. Nuromi never writes back, the connection is read-only.
How to connect
Takes about two minutes in Zendesk. You will copy one code and your sign-in email across.
Go to zendesk.com(opens in a new tab)
Opens their website in a new tab. Sign in there to find your code.
- 1In Zendesk, open the Admin Center (the four-squares icon, then Admin).
- 2Go to Apps and integrations, then APIs, then Zendesk API, then Settings, and turn Token access ON if it is not already. It is off by default, so this step is easy to miss.
- 3Still under APIs, open API tokens, click Add API token, describe it as "Nuromi", and copy the token straight away. It will not be shown again.
- 4Paste the token below, along with the email you sign in to Zendesk with.